Find answers to your most pressing questions about Fairplay Mobileservices.
How do I create a FairPlay account?
Where can I find the QR code to install my eSIM?
Why can't I log in to FairPlay?
How do I change my FairPlay password?
I forgot my FairPlay password
Can I buy an eSIM without using an app?
How does FairPlay protect my privacy?
How do I know what model phone I have?
What is an eSIM?
Why are eSIMs helpful for travelling?
What's the difference between eSIM data and a cell plan?
How does an eSIM work?
What does Dual SIM mean?
What is eSIM auto-activation?
How do I know if Airplane Mode is on?
What's the difference between texting and iMessage?
What is an ICCID?
How do I find my ICCID?
What's an IMSI?
What is FairPlay?
What types of products does FairPlay offer?
Why are my FairPlay data products called "OneWorld"?
Can I have more than one SIM Provider active on my phone?
Can I buy the FairPlay eSIM online?
Does my eSIM come with a phone number?
Do you support data in my current location?
Do I need to install a new eSIM for each country or region?
How fast are the data connections?
Will every app and website work with my eSIM data?
Can I use one eSIM on multiple devices?
Does my eSIM provide a secure connection?
Can my eSIM help me avoid roaming charges while travelling internationally?
Can I set up a mobile hotspot with FairPlay?
I'm about to travel internationally. How do I avoid roaming charges?
I want to travel to a country that is not included on my FairPlay product, what are my options?
Does my device support eSIM technology?
Can I get an eSIM on a locked device?
Should I turn off my primary cellular plan while using my eSIM plan?
How do I know if my eSIM is "turned ON"?
Should I change my eSIM's Network Selection?
How do I turn off my primary phone/data plan?
How do I know I'm relying on my eSIM as my data source?
Should eSIM roaming be set to "ON" or "OFF"?
How do I turn "Data Roaming" ON and OFF?
How do I make calls with a data-only eSIM?
How do I text with a data-only eSIM?
How do I set up FaceTime with an eSIM?
How do I set up iMessage with an eSIM?
How do I switch back to my regular SIM?
How do I archive my eSIM?
How do I disable/turn off my eSIM?
How do I Stop the auto-renewal of the Recurring Product?
How do I label my eSIM on my iPhone?
Why should I keep my current eSIM on my phone, even if my plan has expired?
What if I delete my eSIM?
How do I remove an eSIM?
How do I install the FairPlay eSIM?
Do I need Wi-Fi to install my eSIM?
Should I install my eSIM before my trip?
How do I install eSIM on my iPhone or iPad?
Why did my data package automatically activate when I installed my eSIM?
How do I install eSIM on my Samsung device?
How do I install eSIM on my Huawei Android device?
How do I install eSIM on my Gemini Android device?
How do I install eSIM on my OPPO Android device?
How do I install an eSIM on my Motorola RAZR Android device?
How do I install eSIM on my Nuu Mobile X5 Android device?
How do I install eSIM on my Rakuten Android device?
How do I install eSIM on my Sony device?
How do I install eSIM on an Honor device?
How do I install eSIM on my Sharp device?
How do I install an eSIM on my laptop?
How do I install eSIM on my Google Pixel?
How do I install eSIM on my Fairphone device?
How much does an eSIM data pass cost?
How often do I get charged?
How do I shop at FairPlay using a different currency?
How do I pay for the service if the first attempt fails?
My eSIM is installed and Data Roaming is switched on, but my data still isn't working
It says "Your eSIM has been installed successfully," but I don't have data?
My data's turned on, but it's not working?
Why am I running out of data so quickly?
I see an "Unable to Activate eSIM" iPhone error message
How do I fix the "Cellular Plans From This Carrier Cannot Be Added" iPhone error?
How do I fix the "Unable to Complete Cellular Plan Change" iPhone error?
Why is the SIM Card Manager not appearing on my Samsung device?
Why is my Samsung Galaxy showing that I have less data than I should?
My Google Pixel says "Couldn't activate service (Error Code 10014)"
Why is my Mobile Network showing "Forbidden" on my Google Pixel?
I'm travelling with an eSIM. Why is my carrier billing me for roaming charges?
Why is my data connection slow?
I'm on a cruise, and my connection is poor.
How do I fix "PDP Authentication Failure"?
Why don't all of my apps work?
Why is iMessage not working?
Why is TikTok not working?
Why am I getting the "No internet" Chrome error, when my data should be working?
Reach out to our support team for assistance.
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